Terms of Use

CareRight — Website Terms of Use

1. About us and these terms

This website, carerighttraining.com, is operated by Lotus Home Care Limited, a company registered in England and Wales under company number 09540376, whose registered office is at Unit 2, Navigation Yard, Wakefield, West Yorkshire, WF1 5PQ. We trade as CareRight and CareRight Training.

By using this website you accept these terms. If you don’t accept them, please don’t use the site.

You can contact us at hello@carerighttraining.com or on 0800 0 54 84 34.

If you are using this site on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these terms.

2. Changes

We may update these terms at any time, and the version on this page at the time you use the site is the one that applies.

We may also change or withdraw any part of the site without notice. We don’t guarantee the site will always be available or uninterrupted.

We may suspend, withdraw or restrict access to the site (or any part of it) for business and operational reasons.

3. Using the site

You may use this site for your own lawful, personal or business purposes.

You must not:

• Use it in any way that breaks any applicable law or regulation
• Attempt to gain unauthorised access to the site, its server, or any connected system
• Introduce viruses, trojans, worms or any other malicious material
• Attack the site through a denial-of-service attack
• Use any automated system to scrape, harvest or extract data from the site, except for legitimate search engine indexing
• Submit false information through our forms, or submit an enquiry on someone else’s behalf without their knowledge
• Reproduce, duplicate, copy or resell any part of the site in breach of these terms

Breaching this section may be a criminal offence under the Computer Misuse Act 1990. Where it is, we’ll report it to the relevant authorities and cooperate with them, including by disclosing your identity. We may suspend or withdraw your access to the site immediately for any breach.

You are also responsible for ensuring that anyone who accesses the site through your internet connection is aware of these terms and complies with them.

4. Our content

All intellectual property rights in this website and its content — including text, images, logos, course descriptions, branding and layout — belong to us or our licensors, and are protected by copyright and trade mark law.

You may print off one copy and download extracts of any page for your own reference. You must not modify anything you copy, use any illustrations, photographs or graphics separately from the accompanying text, or use any part of the site for commercial purposes without a licence from us. Our status as authors must always be acknowledged.

“CareRight” and “CareRight Training”, together with our logo, are trade marks used by us in the course of our business. They are not registered trade marks, and we assert our rights in them accordingly.

The Oliver McGowan Mandatory Training on Learning Disability and Autism is a national training programme. The programme name and any associated marks belong to their respective owners, and we use them only to describe the training we deliver.

If you would like permission to use any part of our content, please contact us using the details in section 1.

5. Information on this site

The content on this site is provided for general information only. It isn’t advice you should rely on for any particular purpose, and it isn’t a substitute for taking professional advice on your own regulatory obligations.

We take reasonable care to keep the site accurate and current, particularly in relation to regulatory requirements such as those under the Health and Care Act 2022. But regulations change, and we make no representations or warranties that the content is accurate, complete or up to date. Check the current position with the relevant regulator before acting on anything you read here.

Course details, availability and prices shown on the site are indicative and do not constitute a contractual offer. Prices are exclusive of VAT unless we say otherwise, and are confirmed at the point of quotation.

Where the site refers to third-party standards, guidance, or legislation, those references may be summarised and are not a substitute for reading the original sources.

6. Enquiries made through this site

Submitting an enquiry form doesn’t create a contract or a booking. It’s a request for information, and we’ll respond with details and a quotation where appropriate.

Our training and professional services are supplied to organisations under our General Training and Professional Services Agreement, which is a business-to-business agreement. A binding contract is formed when you sign that agreement or a Service Schedule under it, accept a quotation or booking confirmation in writing, issue a purchase order referring to the services, pay an invoice or deposit, permit us to begin work, or otherwise communicate unequivocal acceptance. Oliver McGowan Mandatory Training Tier 2 is supplied under a separate agreement.

Bookings are governed by those agreements rather than by these website terms.

Where you provide information about another person (for example a colleague or a delegate), you confirm that you have their permission to share their details with us and that you have made them aware of our Privacy & Cookie Policy.

7. Your privacy

We handle personal data in accordance with our Privacy & Cookie Policy, which explains what we collect, why, and what your rights are.

8. Links

Where we link to other sites, that’s for information only and doesn’t mean we endorse them. We have no control over their content and accept no responsibility for any loss arising from your use of them.

You may link to our home page provided you do so fairly and legally, and in a way that doesn’t damage our reputation or suggest any association or endorsement that doesn’t exist. You must not frame our site on any other site. We may withdraw linking permission at any time.

If you wish to link to pages other than our home page, please contact us first.

9. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be excluded.

We exclude all implied conditions, warranties and representations relating to this website to the fullest extent permitted by law.

We won’t be liable for any loss or damage arising from your use of, or inability to use, this site, or from reliance on any content on it. In particular, we won’t be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss.

We won’t be liable for any loss or damage caused by a virus or other technologically harmful material that infects your equipment through your use of this site or anything downloaded from it. You’re responsible for configuring your own equipment and using your own virus protection.

This section doesn’t affect your rights under our General Training and Professional Services Agreement or our separate Oliver McGowan Tier 2 agreement if you book training with us, or any statutory rights you have as a consumer. Nothing in these terms is intended to exclude liability that cannot be excluded under the Consumer Rights Act 2015.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, you may also be able to bring proceedings in the courts of the part of the United Kingdom where you live.